Timeless Moves Return Policy

1. Introduction

At Timeless Moves, we strive to ensure that our customers are satisfied with the services provided through our platform. Each service provider registered on Timeless Moves has their own terms and conditions, including return and refund policies, based on the specific services they offer. This Return Policy outlines our role in mediating disputes and emphasizes the importance of reviewing each service provider's return policy before requesting a service.

2. Service Provider Return Policies

2.1 Individual Policies

- Each service provider on Timeless Moves has their own return and refund policy. These policies vary depending on the type of service provided and the terms set by the service provider.

- Customers are strongly encouraged to read and understand the return policy of the service provider before requesting a service. This information is typically provided on the service provider’s profile page or can be requested directly from the service provider.

2.2 Binding Agreement

- By requesting a service from a service provider, the customer agrees to adhere to the service provider’s return and refund policy.

- Timeless Moves is not responsible for the individual return policies of service providers.

3. Dispute Mediation

3.1 Role of Timeless Moves

- In the event of a dispute between a customer and a service provider regarding returns or refunds, Timeless Moves will act as a mediator to facilitate a resolution.

- Customers and service providers should first attempt to resolve the dispute directly.

3.2 Mediation Process

- If a resolution cannot be reached, customers can contact Timeless Moves at [info@timelessmoves.co.za](mailto:info@timelessmoves.co.za) for mediation assistance.

- Timeless Moves will review the details of the dispute, including the service provider’s return policy and the specific circumstances of the case, to help both parties reach an amicable solution.

4. Important Considerations

4.1 Review Policies

- Customers are advised to carefully review the return and refund policies of service providers before making a service request. This ensures that they are aware of the terms and conditions that apply to their service.

- If a service provider’s return policy is not clear or available, customers should contact the service provider directly for clarification before proceeding with a service request.

4.2 Communication

- Clear communication between customers and service providers is essential to avoid misunderstandings and disputes.

- Customers should ensure that they provide accurate and detailed information when requesting services and report any issues promptly.

5. Contact Us

For any questions or concerns about this Return Policy or to request mediation assistance, please contact us at:

Timeless Moves  

Email: mailto:info@timelessmoves.co.za

Website: https://timelessmoves.co.za

By using the Timeless Moves platform, you acknowledge that you have read, understood, and agree to this Return Policy.